Awful update

I had over 2400 books. On the Kobo website it still says I do, but they are not on Kobo ereader. I have called and have done everything they told me to do but nothing has worked. One time I called nothing was working so I asked to speak to a supervisor and they hung up on me. I am very upset. Ive spent a lot of money and Kobo doesnt seem to care. I would like a refund if they are not going to fix the problem.

Nanaelm about Kobo Books & Audiobooks, v8.0